How can we help?
Help Topics
Dispatch
10 Articles- Dispatch map keyboard shortcuts
- Creating an incident
- Managing status on an Incident
- Can I use the dispatch on an iPad or tablet?
- How to get Help – Web / Dispatch
Training Passport
8 Articles- Dashboard
- My Progress
- Training Passport Hierarchy
- View a Module and edit or add additional Tasks
- Edit or Delete a Module
Sign On/Off & Health Declarations
3 Articles- Shared Sign On device configuration
- Can I sign on and off with different devices?
- Introduction to the Sign On System
General
5 Articles- What are you working on?
- How to reset your password
- What user levels are there?
- Incident Numbering
- Integrating Medic52 in your customer smartphone app
Common Questions
7 Articles- Report form and app customisations
- Should we enter all calls to possible incidents?
- Do I use the mobile app in a blizzard/rain/cold/wind?
- Can I export data?
- How does Medic52 back up my data?
Security
6 Articles- Is patient data secure?
- Security of your mobile device
- What user levels are there?
- Can we use a shared login for dispatch?
- Where is the data stored?
Troubleshooting
7 Articles- How to get Help – Mobile apps
- How to get Help – Web / Dispatch
- Cases not syncing to server
- Troubleshoot Printing Issues
- How to clear your browser cache & cookies
System Setup
6 Articles- Building a map overlay
- Building a ski resort map for Medic52
- What user levels are there?
- How to Add Users
- How to ‘on board’ your users
System Requirements
3 ArticlesPopular Articles
Articles By User Role
Human Support
Do you need some human support and help?
Either:
1) send us an email to support@medic52.com
2) Use the 'Ask us anything' link under settings in the mobile app, or the help icon on web dispatch
3) Fill out the form on Contact Us