If you are having an issue with Medic52 and are in contact with our support team, we may ask for a screenshot of what you are seeing so we can pinpoint the problem. Here’s how to take one on each type of device.
Android
Press and hold the power and volume-down buttons together. The screen will flash and a notification appears with options to share or edit the image. You can also find it later in your Gallery or Photos app.
Some devices have a shortcut instead — for example, swiping the edge of your hand across the screen. Check your phone maker’s help pages if the button combination doesn’t work.
iPhone and iPad
- With Face ID (no Home button): press the side button and volume-up button at the same time.
- With a Home button: press the Home button and the side/top button at the same time.
The screen flashes and the screenshot is saved to Photos → Albums → Screenshots.
Windows
- Press the Windows key + Shift + S to open the Snipping Tool, then drag to select the area you want. The image is copied to your clipboard and saved to a Screenshots folder.
- Or press Windows key + Print Screen to capture the whole screen straight to Pictures → Screenshots.
Mac
- Press Command + Shift + 4, then drag to select an area — it saves to your Desktop.
- Or press Command + Shift + 3 to capture the whole screen.
Sending it to us
Once you have the screenshot, attach it to your reply in the support chat or email. If you need help reaching support, see How do I get help while using the web app?