Every Medic52 user has two kinds of access at each resort: a role, and an access level for each module. This article lists both and explains what each one allows.
How does access work in Medic52?
Medic52 access has two parts, and both are set per resort:
- Role — Patroller, Dispatcher or Manager. The role controls what the user can do across the resort, such as using the Dispatch map or managing users.
- Module access levels — one level for each module (Incidents, Assets, Trails, Lifts, Controlled Substances, Training Passport, Incident Form Library and Jobs). The module access level controls what the user can do inside that module.
The role does not override a module access level. For example, a Manager whose Incidents access level is Read-only can view incidents but can't create them. See Why can't I create an incident?
If a user belongs to more than one resort, the user's role and module access levels can be different at each resort.
What roles are there?
Medic52 has three roles: Patroller, Dispatcher and Manager.
What can a Patroller do?
A Patroller records incidents and completes asset checks in the field. A Patroller can:
- Log in to the web app at app.medic52.com and the mobile app
- Create incidents and edit incidents assigned to them (needs an Incidents access level of User or higher)
- Edit their own account details (email and password)
- View their own devices
- View their own Training Passport progress
- Complete asset checks assigned to them
Users who register a new account with a resort's network key join that resort as a Patroller. A Manager must change the role on the web to give the user more access.
What can a Dispatcher do?
A Dispatcher runs the dispatch board — opening cases and assigning jobs to crews. A Dispatcher can do everything a Patroller can, plus:
- View and manage incidents on the Dispatch map
- Assign incidents to other users
- Create and manage reports
- View the heatmap
- View all asset checks and bulk-complete asset checks
What can a Manager do?
A Manager has full configuration and oversight of the resort, including its users. A Manager can do everything a Dispatcher can, plus:
- View, create and manage users at the resort, including their roles and module access levels
- Grant users access to other resorts the Manager also manages
- Re-open closed incidents
- Delete devices and remote-wipe devices
What module access levels are there?
Each module has its own access level for each user. The levels, lowest to highest, are:
| Module access level | What the user can do in the module |
|---|---|
| None | The module is hidden. |
| Read-only No PII (Incidents only) | View incidents without patient details. PII means personally identifiable information — name, contact details and date of birth. |
| Read-only | View records, but not add or change them. |
| User | View, add and update records — for example, create incidents or update a lift's status. |
| Admin | Everything User can do, plus configure the module — for example, create lifts and trails, manage controlled-substance stock, or build Training Passport modules. |
The Incident Form Library module has only two levels: None and Admin.
What does each module's access level control?
| Module | What User allows | What Admin adds |
|---|---|---|
| Incidents | Create and edit incidents | Incident configuration |
| Assets | Complete asset checks | Create and edit assets |
| Trails | Update trail status | Create and edit trails |
| Lifts | Update lift status, holds and night status | Create and edit lifts |
| Controlled Substances | Use items allocated to the user | Bring in stock, allocate items, check items in and out, dispose |
| Training Passport | Make training assessments | Manage units, modules and tasks |
| Incident Form Library | — | Create and update Incident Library forms |
| Jobs | Create and update jobs | Manage job categories |
How do I change a user's role or module access levels?
A Manager changes a user's role and module access levels from the user's profile.
- Log in to the web app at app.medic52.com.
- In the left menu, go to Configuration > Users, then click the user's name.
- In the Role & permissions section, choose Patroller, Dispatcher or Manager.
- Click Advanced — fine-grained overrides to see and change the access level for each module.
- Click Save user.
Changing the role does not change the module access levels on its own. After changing a user's role, open Advanced — fine-grained overrides and check each module's level — a new Manager usually needs Admin on every module.