Dispatch

What do I do if a caller’s location services are turned off?

You're a dispatcher, you've sent a caller a What3Words location link or started an AirFlare locate — but no location...

What3Words (also written W3W) is a way to name any location on earth with three simple words. Medic52 uses it...

AirFlare is a phone-location service built into the Medic52 Dispatch map. When someone calls for help but can't tell you...

Incidents progress through a lifecycle, from call received through to completion. To keep track of them you can use the...

The map screen is designed to assist dispatchers who are busy running between phone calls and radio calls to get...

This isn’t about helping folks with an existential crisis, more about finding them when they don’t know where they are....

If you don’t get the chance to create your case on the fly, and come along to enter it later, you...

This video is a complete walkthrough of the Dispatch system in Medic52. Designed to be an efficient and quick way...

If you wish to refine the position of an incident, you can access and update an existing incident from the...

You can access and delete an existing incident from the “Incidents” menu or from within the map. From the...