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Help Topics
Asset Management
5 ArticlesDispatch
11 Articles- Finding lost souls
- How to alter an incident date
- Introduction to Computer Aided Dispatch
- Update an Incident Location
- Delete an Incident
Incident Forms
3 Articles- How to alter an incident date
- Logging calls that are courtesy rides, not found or no assistance required?
- Update an Incident Location
Training Passport
8 Articles- Introduction to the Training Module
- View a Unit and add additional Modules
- Edit or Delete a Unit
- Edit or Delete a Module
- View a Module and edit or add additional Tasks
Sign On/Off & Health Declarations
3 Articles- Introduction to the Sign On System
- Shared Sign On device configuration
- Can I sign on and off with different devices?
Controlled Substances
6 Articles- Allocating items to team members
- Add stock to your stores
- Controlled Substances Audit log
- What are Controlled Substances?
- Add Controlled Substance
Common Questions
6 Articles- What user levels are there?
- Report form and app customisations
- Where is the data stored?
- How does Medic52 back up my data?
- Can I export data?
Security
6 Articles- What user levels are there?
- Security of your mobile device
- Is patient data secure?
- Photos & Audio
- Where is the data stored?
Troubleshooting
5 Articles- Provide User Assessments
- How to Screenshot
- How to clear your browser cache & cookies
- Troubleshoot Printing Issues
- How to get Help – Web / Dispatch
System Setup
6 Articles- What user levels are there?
- Building a ski resort map for Medic52
- How to create / update a PDF printout template
- How to ‘on board’ your users
- How to Add Users
Mobile App
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Articles By User Role
Human Support
Do you need some human support and help?
Either:
1) send us an email to support@medic52.com
2) Use the 'Ask us anything' link under settings in the mobile app, or the help icon on web dispatch
3) Fill out the form on Contact Us