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How do I set up two-factor authentication (2FA)?
Two-factor authentication (2FA, also called two-step verification) adds a second check when you log in to Medic52: your password plus...
How do I require two-factor authentication (2FA) for my team?
This article is for resort managers and administrators. It explains why enforcing two-factor authentication (2FA, shown in Medic52 as two-step...
Is patient data secure?
Yes. Medic52 protects sensitive patient data at every stage — while it travels between your device and our servers, and...
How do I keep my mobile device secure?
As first responders we handle a lot of personal and sensitive information through the patient cycle of care. That information...
How do photos work in the Medic52 app?
Always take incident photos and witness images from inside the Medic52 app, using the photo field on the incident form...
Where is the data stored?
Your data is stored in the region closest to your organisation, and it stays in that region. Medic52 runs on...
How to reset your password
How to reset your password on Medic52. First, try and check your login email is valid. Then you will be...
What user levels are there?
Medic52 has two types of user access rights. You have a user level defining your essential rights across the system....
Can we use a shared login for dispatch?
To save user’s time can we have one login, shared between multiple people? You could do this, and we understand...
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