We’ve tested this system extensively and it works very well. However, things can (and probably will) happen, right?  If the little tech gremlins decide to get feisty, please hang in there with us. We WILL get it resolved.

IMPORTANT: Please follow these guidelines to have the best webinar experience:

1. Keep Your Webinar Link Handy  – Save this page, and keep the link handy, because…
2. Refresh or Re- Join – If you can’t see or hear me, or you get bounced from the webinar for any reason, you will want to refresh your screen or re-join using the original webinar link.
3. Prepare your Browser – We use a Google program called Hangouts for our webinars and Google favours the Chrome internet browser.
   1. Download Google Chrome for your DESKTOP or LAPTOP here: https://www.google.com/chrome/browser/desktop/index.html
   2. Download Google Chrome for your MOBILE device here: https://www.google.com/chrome/browser/mobile/index.html
   3. If you use Explorer, Safari or Firefox browsers, install the latest version of the Google Hangouts browser plugin before you connect to the webinar. Download that here: https://www.google.com/tools/dlpage/hangoutplugin
      (This will be necessary if you want to raise your hand and speak during the webinar. Doing it ahead of time means you get to speak that much faster!)
4. Your Internet Connection – This technology works on almost any device that is connected via a high speed internet connection (including smart phones & tablets) but is best viewed and listened to on a device with an ethernet connection (not a wireless connection.)
   If you attend the webinar on a wireless connection, you may experience some buffering and pixelation issues or see fuzzy or blurry video, especially if you have other apps running at the same time. Streaming video is very demanding on your internet connection.  Try and encourage other people who are on the same connection to refrain from downloading large files or streaming video (this includes Netflix or Xbox live) during the duration of the webinar.  This will greatly improve your picture and audio quality.
5. Close Other Programs – Close down all software, apps, and browser tabs on your device, except what you are using to view the webinar –
   This will ensure that you don’t have any hardware or software conflicts that could bounce you off the webinar and frees up as many of your machine/device’s resources as possible for the best viewing experience. Some programs that can impact the quality of your picture are things that sync in the background, like Dropbox, Google Drive or Evernote.  For best results turn them off until the webinar is over.
6. Raise Your Hand –  We may decide to invite guests to raise their hand and join the webinar live to ask a question.
   If you are selected, you will need a Google account (not necessarily a gmail email address), a camera, and a microphone.  A webcam will work.  You must also use earbuds or a headset, or it could causing echoing for the viewers.  If you don’t have any of these, please stick to using the chat to ask a question and do not raise your hand.
7. Will there be a Replay? –  If you sign up and cannot join us live, you will be able to return with your links to watch the session on demand, whenever you like.  Access to the webinar replay will be available on our website and YouTube for a period of time, so make a point of catching the replay soon after the live show.

Enjoy the webinar!