The Smartphone Medic

Introducing smartphones to emergency management

The Smartphone Medic outlines how ski resorts & outdoor activities can use technology & big data to save lives & manage risk in today’s leisure industry.

This simple and easy-to-read book looks at why ski patrollers and risk managers around the world should be embracing the most prolific technology in our history – Smartphones.

Buy the paperback and hold it in your hands!

Are you the Risk Manager or Patrol Director of a ski resort?

Are you confronted with how to lead the competition; provide a safe environment, manage risk and improve your customer’s experience?

The Smartphone Medic gives you a strategy by which you can improve aspects of your operation, cultivate a strong ethic around safety and risk management, minimise costs of insurance premiums, and harness the power of technology, thus reducing the impact of accidents and incidents on the ski field.

Through a variety of case studies, facts, ideas and practical solutions, you will learn how to lead the competition, and improve your customers’ experiences.

You will also be introduced to Medic52, an online data management system that uses a smartphone application designed for easy use in challenging conditions. By improving data capture, risk management and patient handling. This app revolutionise’s accident management, giving the opportunity for snow safety professionals to make our sport safer.

In this Book You Will See Why...

Customer’s are needlessly waiting

Your customers who become patients can help you get to them faster, improving their chances of better recovery.

First Responder’s can be more effective

Your ski patrollers are missing an opportunity to collect data from the incident scene, and this is a massive opportunity lost.

Resort’s are missing opportunities

Traditionally resorts cover their activity with a waiver, signage, and insurance. Safety is almost never used as marketing.

And How To...

Reduce response times

By using ubiquitous smartphone technology your patients can tell you were they are in your resort, cutting down the time to get help. Early care means better outcomes.

Collect accurate data

Your ski patrollers collect critical patient information at the scene and pass it via the cloud to your dispatch, doctors or paramedics. Better data provides more opportunity.

Grow customer retention

Use the data to understand who is most at risk, and why it is happening. Check out and tweak on hill prevention, and measure success. Keep and build your fans using safety

What others are saying about 'The Smartphone Medic'

What's in the book?

  • Chapter 1

    Overview of the Snow Sports Industry

    Learn about the size and volume of the market, including a bit about the key players, how many people go skiing and what that means to the economy. We also look at the current key challenges the industry faces.

  • Chapter 2

    Costs of Accidents to the Industry

    What does an injury cost the customer? What impact does that have on the resort if they are unable to return to the snow? We cover ways a resort can be insured, look at reputation and use of resources.

  • Chapter 3

    Risk Management

    Understanding of risk management, and how it can be applied in a ski resort. We look at what a ski patroller has to do, and understand from the resort perspective as they do their daily rounds of the resort.

  • Chapter 4


    This chapter looks at the collection, and management of data in a resort. Specifically we understand why incident data can be so useful to a resort, and look at cases studies such as Red Bull, and Surf Life Saving Australia whom have great success with data.

  • Chapter 5


    The phone is not the only way to get a distress signal out, so we look at alternatives to flares, shouting and phone calls. We also look at how a patient could benefit from using their own device.

  • Chapter 6

    Transition Management & Training

    Going to a new system, especially one where lives depend on it, needs to be well thought out and planned. We go through learning styles and plan how you can make a smooth transition.

  • Chapter 7

    Introducing Medic52

    Let’s introduce you to Medic52, the app that makes ski resorts safer, by helping the patient, patroller and resort connect in a seamless manner.

Please, spread the word!

About the Author

Duncan Isaksen-Loxton is on a mission to help everyone around the world to enjoy the outdoors as much as he does. His passion is to help first responders do a better job through technology, make activities safer and provide a wider benefit to the outdoor going public.

A firefighter and HAZMAT technician with Fire+Rescue NSW, qualified and active Australian National Ski Patroller, former executive member of Fédération Internationale des Patrouilles de Ski and member of the International Society for Skiing Safety, Duncan has been working as an emergency first responder for 15 years. He spent five years working in Europe and North America as a PSIA ski and snowboard instructor. He also spent 10 summers as a volunteer lifesaver on Manly beach, one of Australia’s premier beaches, as an experienced inshore rescue boat driver, instructor, and patrol captain.

Duncan is the founder of Medic52 and a small business owner having built two successful mobile and web development companies in Sydney. In this professional capacity he has developed skills in understanding the problems of many industries. In close collaboration with his clients, he has created systems and solutions to solve them.


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