Medic52 brings what3words to its dispatch product to cut down the time it takes to find a guest in distress. Using 3 word addresses gives callers a simple way to describe precisely where help is needed and allow Ski Patrollers to get resources straight to the scene.

Introducing what3words

Used by national and state emergency services around the world what3words cuts down the time to get help to a patient.

what3words has divided the globe into 10 foot x 10 foot (3m x 3m) squares and given each one a unique 3 word address. ///glitch.cherish.mediators, for example, will take you to a precise spot on the Whistler Blackcomb Glacier in British Columbia. The app is free to download for both iOS and Android, or by browser, and works offline – making it ideal for use in areas with an unreliable data connection. The 3 word address format is also consistent anywhere in the world, and available in more than 45 languages.

Does this sound familiar?

You get a call that it’s taking longer to find a guest than normal and more assistance is required. You have a dispatcher on the phone to the guest asking about landmarks, what lift they were on last, which direction did they go, what else can they see?

The team are looking at maps and pouring over satellite imagery trying to piece together the clues.

It’s cold outside, they are wet, and injured. With only a few clues to go on you send out a search party. After a few missed passes a team finally find the guest and the situation is under control. 30 minutes have passed, hypothermia is setting in, and it’s been a stressful time.

Watch the video now

Accurate location – even in a whiteout

Make this easier by using what3words integrated directly into Medic52 dispatch.

When it becomes clear the guest doesn’t have a definite idea of location, you send them an SMS. They click the link and open a webpage that shows the three words for their 10′ x 10′ square location and they read them back.

The Medic52 dispatch system helps suggest close matches just in case there is a transmission error or the word is misspelled, and then converts that into a pin on the map.

You then dispatch your first responder to the precise location and get it right first time in moments. This also reduces stress on the guests part, and stress for your team during the process.

It takes moments to get a location and reassure the guest that help is on it’s way.

To watch a full walkthrough and see more on how this works visit medic52.com/w3w