Should we enter all calls to possible incidents?

We have built up the cases and reporting system to enable you to track everything that happens.

When a call is received you should enter it in the dispatch system. It does not matter if this progresses through to a full incident.

You can enter a resolution to the call in the Close Case are. Default choices are:

1. Patroller not required
2. Incident not found
3. Medical Centre
4. Doctor
5. Hospital

Items 1 & 2 are standard reporting elements to help you track how many

• calls you had
• incidents reported, but not found
• a patroller found, but was not required
• real incidents